How can I make a payment toward a balance owing on my Secured Card after it is closed or cancelled?

Even though your Secured Card is cancelled, you can continue to make a payment toward your outstanding balance during the 90 day hold period in one of three convenient ways:

1. Request an e-Transfer through your Refresh Dashboard (This is the fastest option and payments are applied to your card in 1-2 days)
2. Add “Refresh Financial Card Payment” as a bill payee through your online banking. Your account number is your 16 digit card number. (Payments are applied in 3-5 business days. However, if an error is made when entering your card number, it can take up to 10 business days)
3. Pre-authorized debit through your Refresh Dashboard (It can take the bank 10 business days to process this payment)

If you need to pay the outstanding balance after the 90 day hold period has ended, you can contact us to arrange payment with one of our care agents directly.